Where can I download the Starbucks® PH app?You can download the Starbucks® PH app for free from the App Store or Google Play.
What OS is compatible with the app?For iOS (Apple), it requires version iOS 9.0 – 11.0. For Android, version 4.0 or above. If your smartphone or tablet is not nstalled with any of the supported OS versions, we highly encourage you to update your OS to fully enjoy the app.
What do I need to able to use all the functions of the app?You will need a My Starbucks Rewards® account to fully enjoy the functions of the mobile app. If you are an existing My Starbucks Rewards member, just download the app to your mobile device and log-in using your existing account. If you do not have an account yet, activate a Starbucks Card in store and create an account through the mobile app using the Starbucks Card. You also need internet connectivity.
Why is online reload and not available on the app?The online reload function is not yet available in the first version of the app. Please stay tuned for future releases for added functionalities. You may still reload in stores or through your account via www.starbucks.ph/card.
Is the account information displayed in the app real time?As long as you have data/internet connection when you access your account through the app, the account balance and rewards details are updated real time. If you are offline, the account balance and rewards displayed is the details when you were last online.
What is the card number displayed with the app barcode in the PAY page?The card number displayed on the PAY page with the app barcode is the earliest card that you registered to your My Starbucks Rewards account with an Active status. If you deactivate or remove this card from your account, the card number will update to the next active card that was registered to your account and so on.
I want to deactivate the Starbucks Card pooled to my account through the app but it’s telling me I need at least one card in my account? What should I do?The app requires at least one (1) active Starbucks Card pooled to an account. You may deactivate your card by calling the Starbucks Card hotline at 462-6262 (Metro Manila) or 1-800-10-462-6262 (domestic toll-free via PLDT). Please stay tuned for future releases for an update on this function.
Can I install the app to my Android or iOS smartwatch?Accessibility through a smartwatch is not supported in the first version of the app. Please stay tuned for future releases for added functionalities.