Starbucks® Rewards Terms of Use

Updated: 29 June 2020

PLEASE READ THESE TERMS OF USE FOR STARBUCKS REWARDS™ PROGRAM (PHILIPPINES), HEREINAFTER THE “STARBUCKS REWARDS”, CAREFULLY BEFORE ACCESSING OR USING THE SAME. IF YOU DO NOT AGREE TO THESE TERMS OF USE, PLEASE DO NOT PROCEED OR PARTICIPATE IN STARBUCKS REWARDS. BY ACCESSING OR USING STARBUCKS REWARDS, YOU AGREE TO BE BOUND BY THE TERMS OF USE DESCRIBED HEREIN AND ALL TERMS INCORPORATED BY REFERENCE. .

These Terms of Use apply to your access to, and participation in, the Starbucks Rewards™ Program (“Starbucks Rewards”) which is operated by Rustan Coffee Corporation (“Starbucks”), a licensee of Starbucks Corporation in the Philippines. These Terms of Use do not alter in any way the terms or conditions of any other agreement you may have with Starbucks for products, services or otherwise. Starbucks reserves the right to change, modify and/or terminate the Starbucks Rewards and/or these Terms of Use or any policy, frequently asked questions (FAQ), or guideline pertaining to Starbucks Rewards at any time and in its sole discretion. Any changes or modifications will be effective immediately upon posting the revisions to www.starbucks.ph/card, and you waive any right you may have to receive specific notice of such changes or modifications.
 
Your participation in Starbucks Rewards signifies your acceptance of these Terms of Use and any changes or modifications; therefore, you should review these Terms of Use and applicable policies from time to time to understand the terms and conditions that apply to Starbucks Rewards. If you do not agree to these Terms of Use, you must stop participating in Starbucks Rewards.

Starbucks Rewards is intended for personal use only, and commercial use is prohibited. Starbucks Rewards is not targeted towards, nor intended for use by, anyone under the age of thirteen (13). If you are between the ages of thirteen (13) and eighteen (18), you may only use Starbucks Rewards under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Use.

Please read the Starbucks Privacy Statement carefully to understand how Starbucks collects, uses and discloses information about its customers.
 
About Starbucks Rewards Program

Program overview

Starbucks Rewards is one way by which Starbucks endeavours to reward and thank loyal customers for patronizing Starbucks stores in the Philippines. Starbucks customers who join and participate in Starbucks Rewards (the “member”) are able to earn and accumulate "Stars" that can be used to redeem Starbucks Rewards benefits ("Rewards") at participating Starbucks stores; and are eligible to receive certain additional benefits.
 
Joining Starbucks Rewards, Creating an Account and Registering Starbucks Cards

To be eligible to join and participate in Starbucks Rewards in accordance with these Terms of Use, you must create a Starbucks Rewards account by creating an account and registering to your account a duly activated physical Starbucks Card issued in the Philippines (the “Starbucks Card”). Unless otherwise stated, the minimum balance required to activate a Starbucks Card is Three Hundred Philippine Peso (₱300.00).There are two (2) ways to create a Starbucks Rewards account:

    1. Visit www.starbucks.ph/card.  Follow the prompts to create a Starbucks Rewards account and register at least one (1) duly activated Starbucks Card. 
 
    2. Download the Starbucks Philippines mobile app to your Android™ or iPhone® device. Follow the prompts to create a Starbucks Rewards account and register at least one (1) duly activated Starbucks Card.

For clarity, the term “Starbucks Card” refers to a Starbucks Card that may be issued and activated in the Philippines only, while the term “registered Starbucks Card” refers to a Starbucks Card that has been activated in the Philippines and registered to your Starbucks Rewards account. 

All duly activated Starbucks Cards can be registered for use in Starbucks Rewards under these Terms of Use, but an individual may only create one (1) Starbucks Rewards account to which such Starbucks Cards will be registered. 

The Starbucks Card registration process may require that you provide certain personal information using the online registration form, including but not limited to: name, password, email address, Starbucks Card number, and card security code (CSC), birthday, physical address, mobile number, and marketing preferences. All personal information which you provide to us in the course of registration of your Starbucks Card will be held and processed in accordance with the Starbucks Privacy Statement.
 
Earning Stars
You can earn Stars by making purchases at participating Starbucks stores in the Philippines using any registered Starbucks Card.  

You will earn Stars based on the value of your purchase at participating Starbucks stores using a registered Starbucks Card at the rate of one (1) Star for every Twenty-five Pesos (₱25.00). Note that Stars may be earned in fractional amounts depending on the total value of your eligible purchase.

If you use multiple forms of payment in one transaction, such as registered Starbucks Card together with any of the following: Starbucks Card not registered to your Starbucks Rewards account, cash and/or credit card, you will earn a pro-rated Stars based on the eligible purchase that was paid using your registered Starbucks Card. 

If you use Starbucks Cards registered to multiple accounts in one transaction, your total Stars earned based on the eligible purchase will be credited to the Starbucks Card last swiped/transacted in the register.
The Rewards that are available to you through Starbucks Rewards are based on the number of Stars that you earn.
 
Additional Methods for Earning Stars
From time to time, we, or others acting with our permission, may offer you special promotions that offer you additional "Bonus Stars". The promotional Bonus Stars will be awarded as described in the applicable promotional offer and will be subject to any additional terms and conditions set forth in such promotional offer.
 
Exclusions to Earning Stars
Certain purchases, transactions or promotional programs are or may be excluded from earning Stars. In addition, you cannot earn Stars on transactions involving Starbucks Cards, such as but not limited to purchase, activations, reloads, transfers, and other similar card-to-card transactions. Furthermore, Government mandated discounts, taxes, tips, donations, and various fees such as but not limited to: shipping and handling fees, gift wrapping fees, delivery fees, and bag fees, are or may also be excluded from earning Stars. 
 
When Stars Are Added to Your Starbucks Rewards Account
Generally, Stars are added to your Starbucks Rewards account within twenty-four (24) hours from an eligible purchase, except offline transactions which are generally added to your Starbucks Rewards account within seven (7) business days. Note that delay in adding Stars to your Starbucks Rewards account may also occur on certain instances, such as during receipt verification. 

Subsequent valid voiding of an otherwise eligible purchase to which Stars were already added to your Starbucks Rewards account or return of merchandise, packaged coffee, food or tea made in accordance with our return policy will not result to deduction from your Starbucks Rewards account of previously added Stars but the store credit that will be issued to you as a way of returning your funds are not eligible to earn Stars, and cannot be used to activate or reload a Starbucks Card.  
 
Star Redemption
Rewards may be redeemed by converting your Stars to Rewards Voucher. You must present a registered Starbucks Card or your Starbucks Philippines mobile app to the barista at a participating Starbucks store in order to redeem the Rewards Voucher. 

One (1) Rewards Voucher is composed of 100 Stars, and a Reward Voucher is issued and loaded electronically and automatically to your Starbucks Rewards account upon accumulation of 100 Stars. The Rewards Voucher has a validity of ninety (90) calendar days from date and time of issuance/loading, and may be used to redeem complimentary Starbucks items in participating Starbucks stores in the Philippines. For example:

• Date and time of issuance/loading of Rewards Voucher: July 15, 2020, 7:00am
• Rewards Voucher shall be valid until: October 13, 2020, 7:00am
 
One (1) Rewards Voucher may be used to redeem any one (1) of the following items: any handcrafted beverage (including espresso, blended, brewed, tea and Starbucks Reserve brewed coffee and espresso beverages, but excluding premium Starbucks Reserve coffee and ice cream beverages) OR designated food items such as bakery items and cakes (but excluding sandwiches, salads, pasta or bistro box). All beverages must be standard menu-sized items. Cost of additional beverage customizations will be charged to your account.  Your Reward Voucher may only be redeemed at participating Starbucks stores in the Philippines.

Only one (1) Reward Voucher may be redeemed in a single transaction. In case you decide to redeem a Reward Voucher at the same time as item purchase, the most expensive item in the basket will be redeemed as the Reward Offer, based on Reward Offer eligibility.
 
Star Expiration
Stars earned and accrued in your Starbucks Rewards account but which are not converted to a Rewards Voucher will expire every anniversary date. For illustration: if you joined Starbucks Rewards on April 20, 2020, and accrued 50 Stars from April 20, 2020 to April 19, 2021, the unconverted Stars will expire on April 20, 2021. 

If you are an existing member of My Starbucks Rewards program and transition to Starbucks Rewards, your anniversary date is defaulted to July 17, 2020.  
 
Additional Benefits of Starbucks Rewards
As a Starbucks Rewards member, you are also eligible for the following additional benefits: 

Double-Star Registration Treat. During the first seven (7) days from successful creation of a Starbucks Rewards account, you will be eligible to earn Double-Stars, i.e. Stars are multiplied by two (2), on your eligible purchases at participating Starbucks stores using a registered Starbucks Card. 

Birthday Reward. A Birthday Reward will be given to you as a Starbucks Rewards member if you joined and created your Starbucks Rewards account at least seven (7) days prior to your birthday (as indicated in your Starbucks Rewards account information), and has earned at least one (1) Star from an eligible purchase within the past thirty (30) days prior to your succeeding birthdays. You will receive only one (1) Birthday Reward per year regardless of the number of registered Starbucks Cards.

Your Birthday Reward will be automatically added to your Starbucks Rewards account on your birthday at 6am (as indicated in your Starbucks Rewards account information) and is valid for one-time redemption on the said day and until 6am of the seventh day thereafter. You must present a registered Starbucks Card or your Starbucks Philippines mobile app to the barista at a participating Starbucks store in order to redeem your Birthday Reward.

Your Birthday Reward can either be: one (1) of the following items: any handcrafted beverage (including espresso, blended, brewed, tea and Starbucks Reserve brewed and espresso beverages, but excluding premium Starbucks Reserve coffee beverages and ice cream beverages) OR designated food items such as bakery items and cakes (but excluding sandwiches, salads, pasta or bistro box). All beverages must be standard menu-sized items. Cost of additional beverage customizations will be charged to your account. Your Birthday Reward may only be redeemed at participating Starbucks stores in the Philippines.

Bonus Stars on Featured Beverages. You are also eligible for a Double-Star Day, i.e. Stars are multiplied by two (2), on featured or promotional drinks on the first day of the promotion.

Double-Star Day. As a Starbucks Rewards member, you are eligible for one (1) Double-Star Day, i.e. Stars are multiplied by two (2), each calendar month beginning no later than five (5) weeks after you have joined Starbucks Rewards. Starbucks will notify you of your designated Double-Star Day each month, which may vary from month to month and will be personalized and selected by Starbucks for you. From time to time, Double-Star Day may also be extended to all Starbucks Rewards members.

You must download the Starbucks Philippines mobile app OR opt-in to receive promotional and marketing emails from Starbucks in order to receive notice of your designated Double-Star Day. You may also be required to "activate" your Double-Star Day each month by clicking a link sent via a notification email or found within the Starbucks Philippines mobile app. 

Starbucks reserves the right to exclude certain purchases, products and merchandise from Double-Star Day eligibility; and to modify the Double-Star Day benefit as it deems fit. 

Early or extended access to certain promotions and offers. Starbucks may offer Starbucks Rewards members early or extended access to special menu items or discounts. You may take part in these offers by paying with a registered Starbucks Card or your Starbucks Philippines mobile app at participating Starbucks stores in the Philippines.

Personalized offers and coupons. Special offers may be distributed by email, or through the Starbucks Philippines mobile app (including via push notifications). You may be required to opt-in and activate special offers via email or via the Starbucks Philippines mobile app. In order to receive and activate personalized special offers distributed via email, you must opt-in to receive promotional and marketing offers from Starbucks; and you may be required to provide a valid email, telephone and physical address. 

Special offers may be customized based on your purchase behaviours and preferences, and may include, but not necessarily be, periodic discounts on food, beverages and merchandise, or the opportunity to earn Bonus Stars. Special offers may have certain restrictions, including expiration dates and short, time-limited redemption periods. Special offers are personal to you and cannot be shared, copied or transferred. You may be required to present or pay with a registered Starbucks Card in order to redeem special offers. Read each offer carefully for specific details, expiration dates, limitations and restrictions, and to learn whether Bonus Stars will be awarded to your Starbucks Rewards account. 

Starbucks reserves the right to change the number and type of additional benefits offered to Starbucks Rewards members at its sole discretion at any time.
 
 
Other Important Information You Should Know
 
These Terms of Use complement and incorporate by reference the Starbucks Card Terms of Use. In the event of any conflict between the Starbucks Card Terms of Use and these Terms of Use, the Starbucks Card Terms of Use are controlling.
 
There are no participation or membership fees associated with Starbucks Rewards. Stars accrued in connection with Starbucks Rewards are promotional, have no cash value and cannot be redeemed for cash. In addition, your redemption of Stars earned and accrued in connection with Starbucks Rewards cannot be combined with any other offers or discounts, unless otherwise expressly indicated by Starbucks.

Your Stars, Rewards, Rewards Vouchers, registered Starbucks Cards, and your Starbucks Rewards account are personal to you and may not be sold, transferred or assigned to, or shared with, family, friends or others, or used by you for any commercial purpose. You may have, create and register only one (1) Starbucks Rewards account that is personal to you. 


Suspension or Termination of Starbucks Rewards Account and Un-registration/De-activation of Starbucks Cards

Without notice to you, Starbucks reserves the right to suspend and/or terminate your Starbucks Rewards account and/or your participation in Starbucks Rewards, and/or un-register or de-activate any Starbucks Card if Starbucks determines, at its sole discretion, that you have violated or is in breach of these Terms of Use or that the use of your Starbucks Rewards account or Starbucks Card is unauthorized, deceptive, fraudulent or otherwise unlawful. Starbucks may, at its sole discretion, suspend, cancel or combine Starbucks Rewards accounts that appear to be duplicative or in violation of these Terms of Use. In the event that your participation in Starbucks Rewards is terminated, all accrued Stars in your Starbucks Rewards account shall be rendered void. We will issue a refund equal to the balance held in your Starbucks Card account less any amounts that you owe us, provided you personally appear at the Starbucks Philippines office at 14 Jupiter Street corner Asteroid Street, Brgy. Bel-air 1, Makati City, and present the original receipt of the registered Starbucks Card. We may require you to present valid identification cards. No fee shall be payable for the refund. Upon verification, a check representing the outstanding value loaded on your registered Starbucks Card shall be mailed to you within seven (7) working days, using your address registered in your Starbucks Rewards account information. Please note that for the security of Starbucks Rewards members, Starbucks stores will not process any request for refund.

Without notice to you, Starbucks also reserves the right to "unregister" and/or de-activate and make ineligible for Starbucks Rewards any Starbucks Card or Starbucks Rewards account that has been inactive for two (2) consecutive years. For clarity, “inactivity” is defined as earning no Stars and having no Starbucks Card balance during such two (2) consecutive years. In the event that your Starbucks Card or Starbucks Rewards account is un-registered or de-activated or rendered inactive, all accrued Stars in your Starbucks Rewards account shall be rendered void. 
In the event that your Starbucks Rewards account is suspended or terminated, or your Starbucks Card is un-registered or de-activated, these Terms of Use shall continue to apply in respect of anything that happened prior to the suspension, termination, un-registration or de-activation.

Changes to These Terms of Use and Starbucks Rewards
 
Starbucks reserves the right to change, revise, modify or amend these Terms of Use or Starbucks Rewards at any time for security, legal, regulatory or valid business reasons. Starbucks will post the changes, revisions, modification or amendment to the Terms of Use or Starbucks Rewards on www.starbucks.ph/card. Any change, revision, modification or amendment shall become effective at the time of posting of the changes, revisions, modification or amendments to the website or in Starbucks stores or as otherwise stated in our notice to you, and shall become automatically applicable to you should you continue to use your Starbucks Rewards account after such change, revision, modification or amendment /
 
Unless we state otherwise, the change, revision, modification or amendment will apply to your existing and future Starbucks Rewards account, and your continued participation to Starbucks Rewards signifies your consent to such change, revision, modification or amendment. 
 
If you do not accept the changes, revisions, modifications or amendments, you may notify us to have your Starbucks Rewards account terminated. You may refund the outstanding value loaded on your registered Starbucks Card by personally appearing at the Starbucks Philippines office at 14 Jupiter Street corner Asteroid Street, Brgy. Bel-Air 1, Makati City, and presenting the original receipt of the registered Starbucks Card. We may require you to present valid identification cards. No fee shall be payable for the refund. Upon verification, a check representing the outstanding value loaded on your registered Starbucks Card shall be mailed to you within seven (7) working days, using your address registered in your Starbucks Rewards account information. Please note that for the security of Starbucks Rewards members, Starbucks stores will not process any request for account termination and/or refund. 
 
 
Cancellation of the Starbucks Rewards 
 
Starbucks reserves the right to suspend, discontinue, terminate or cancel Starbucks Rewards or any part of Starbucks Rewards, at any time and at its sole discretion, by giving reasonable notice in advance of the intended discontinuance or cancellation. Any available balance of the Starbucks Cards shall be returned as store credits, which, at the option of Starbucks, may be in the form of one-time vouchers, electronic load, or cash refund, and returned in accordance with the procedure that it will provide.
 
In the event that Starbucks Rewards is suspended, discontinued, terminated or cancelled, these Terms of Use shall continue to apply in respect of anything either of us did whilst Starbucks Rewards was in force. 
 
 
Governing Law and Venue
 
Any dispute arising from these Terms of Use or your participation in or access to Starbucks Rewards, or your use, registration or access to Starbucks Cards will be governed by and construed and enforced in accordance with the laws of the Republic of the Philippines, without regard to conflict of law rules or principles. Any suit or action arising out, relating to or connected with these Terms of Use, Starbucks Rewards, your Starbucks Rewards account and Starbucks Cards shall be filed with the proper courts of Makati City, to the exclusion of all other courts. 
 
 
Severability
 
If any provision or part of a provision of these Terms of Use is declared unlawful, void or unenforceable, that provision or part of the provision shall be deemed severable from these Terms of Use and does not affect the validity and enforceability of any remaining provisions.